Refund policy

We have a 30-day return policy, meaning you have 30 days from receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@photographertoolsco.com. From there, we'll send you the information you need to return the item for a full refund of the purchased product.

If your return is accepted due to a product defect, we’ll send you a return shipping label and instructions on how and where to send your package.

If you're returning for other reasons, you are responsible for return shipping and any associated costs. Once we’ve received the product, we’ll then process your return as soon as possible (please allow 2-3 business days).

You can always contact us for any return questions at info@photographertoolsco.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@photographertoolsco.com